Refund Policy

Refund Policy

1. Booking Confirmation

• A booking is confirmed once payment or deposit has been received and a confirmation message or receipt has been issued.
• The payment secures your reservation and blocks the apartment for your stay period.

2. Cancellation by Guest

a. Short-Term Stays (daily/weekly rentals):

• 75% refund if cancellation is made 7 days or more before check-in date.
• 50% refund if cancellation is made 3–6 days before check-in date.
• No refund if cancellation is made within 48 hours of check-in or for no-shows.

b. Long-Term Rentals (monthly stays):

• If canceled before move-in date, 75% of the security deposit will be refunded.
• Once the rental period has started, the first month’s rent and deposit are non-refundable.

3. Cancellation by Property Owner/Manager

In the rare event that we must cancel a confirmed booking due to unforeseen circumstances (such as property damage, maintenance, or safety issues):

• Guests will receive a full refund of all payments made.
• We will make reasonable efforts to help arrange alternative accommodation, if available.

4. Early Departure

If a guest chooses to leave before the agreed check-out date:

• No refund will be issued for unused nights or remaining rental days, unless otherwise agreed in writing.

5. Refund Processing

• All eligible refunds will be processed within 7–14 business days of cancellation approval.
• Refunds will be issued through the original payment method used during booking.
• Transaction fees or payment gateway charges (if any) may be deducted from the refund amount.

6. No Refund Situations

Refunds will not be provided under the following conditions:

• Violation of house rules leading to eviction (e.g., smoking indoors, property damage, illegal activities).
• No-shows or failure to check in on the scheduled date.
• Force majeure events (natural disasters, pandemics, travel restrictions, strikes, etc.) — unless otherwise stated in national regulations or special terms.

7. Modifications and Rebooking

• Requests to change dates or extend stay are subject to availability and price adjustments.
• If new dates are accepted, the previous payment will be applied toward the modified booking (no additional refund will be made).