Privacy Policy

We are committed to ensuring that your privacy is protected and handled responsibly in accordance with applicable privacy laws.

1. Information We Collect

We may collect the following personal information when you book or stay at our apartment:

• Identification details: Full name, contact number, email address, and government ID (for verification and security purposes).
• Booking details: Check-in/check-out dates, number of guests, and payment details (processed securely via third-party platforms).
• Communication records: Any messages, calls, or emails exchanged with us.
• Security information: CCTV footage in common areas (if applicable) for safety and property protection.
• Other information: Preferences, feedback, or reviews voluntarily shared during or after your stay.

2. How We Use Your Information

We use your information to:

• Process your booking or rental agreement.
• Ensure safety and security of the property and guests.
• Communicate about check-in/out, maintenance, or emergencies.
• Manage payments, deposits, and refunds.
• Improve our services, facilities, and customer experience.
• Comply with legal obligations such as local registration or tax reporting.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your data to any third party. However, your information may be shared with:

• Law enforcement or government authorities when required by law.
• Third-party platforms (e.g., Airbnb, Booking.com, or payment processors) as part of booking and payment processes.
• Service providers (such as cleaners, maintenance staff, or security) strictly for operational purposes.

All third parties are expected to maintain confidentiality and handle data in compliance with privacy regulations.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your data against:

• Unauthorized access or disclosure
• Loss, misuse, or alteration

Your personal data is stored securely and only retained for as long as necessary for legal, accounting, or operational purposes.

5. Your Rights

Depending on applicable law, you may have the right to:

• Request a copy of your personal data we hold
• Ask for corrections or deletion of inaccurate or outdated information
• Withdraw consent for specific uses of your data
• Lodge a complaint with relevant privacy authorities if you believe your rights are violated

To exercise these rights, please contact us using the details below.

6. Cookies and Online Bookings

If you book through our website or an online platform, cookies may be used to improve browsing experience, track preferences, and facilitate secure payments. You can manage or disable cookies through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available upon request or posted on our website. Please review it periodically.